STANDARD DELIVERY INFORMATION
Everything you need to know about getting your order to you, and what to do if you need to send something back.
Free delivery
on UK mainland orders over £80
Order by 12pm
Mon-Fri for same-day despatch on parts
14-day returns
from the day you receive your order
01884 675 801
UK team based in Devon
Delivery
Spare parts & accessories
Delivery: 1-3 working days.
Trampolines in stock
Delivery: 3-5 working days.
Made-to-order trampolines
Lead time: typically 8-12 weeks.
Lead times are also shown on each product page.
Delivery charges
Under £25
£2.99
£25 - £79.99
£4.99
Over £80
FREE
Charges apply to UK mainland delivery.
On delivery day
✓Deliveries are made by trusted third-party couriers, usually between 8:00am and 6:00pm. All orders are subject to stock availability.
✓Many deliveries need a signature. If you won't be in, you can leave signed instructions for the courier to leave your parcel in a safe place.
✓Please check your order before signing the courier's delivery note. If there's any visible damage, sign the note as “damaged”. If you spot damage after the courier has left, contact us as soon as possible with photos.
We do everything we can to make sure deliveries arrive on the estimated date, but delays can occasionally happen for reasons outside our control. We can't offer compensation for delayed deliveries, but we'll always work quickly to resolve any problems. Your statutory rights are not affected.
Scotland
Offshore & international
For an international quote, send us the product(s), quantity, full delivery address and a contact number.
International payment
Returns & exchanges
We want you to be completely happy with your purchase. If you're not, here's how it works. Please contact us before sending anything back.
Changed your mind?
of receiving your order, by email, phone or the form below. For orders in more than one delivery, the 14 days start after the last part arrives.
within a further 14 days. Return postage is paid by you.
within 14 days of the item reaching us, including standard delivery.
Please return items in their original packaging where possible. You can return an item you've unpacked, assembled or used, but we may reduce your refund to reflect any loss in value if it's been handled more than you'd need to check it, as you would in a shop.
We can arrange a collection, which usually costs £50-£100 depending on the weight and number of boxes. Contact us first and we'll confirm the cost before anything is booked.
Items we can't accept back for a change of mind
Bespoke trampolines, beds, pads or parts made to your own specification or personalised for you, unless they're faulty. Our standard made-to-order models, such as the Kangaroo, Super Kangaroo and Boomer in standard colours, are covered by the 14-day right above.
Business and commercial orders
The 14-day right to cancel applies to consumers. Orders from businesses and organisations, such as trampoline parks, schools and holiday sites, are covered by the terms agreed when the order is placed.
Refunds
Exchanges
If an item arrives faulty or damaged, contact us straight away. We'll repair it, send replacement parts, or offer a full replacement or refund, including any delivery charges. Your statutory rights are not affected.
Contact us
Super Tramp Trampolines
Returns address
Unit 5, Colliton Barton
Broadhembury, Honiton
Devon, EX14 3LJ
Cancellation form
Complete and return this form only if you wish to cancel your order. You can also just email or call us.
To: Jet Sports Ltd, Unit 5, Colliton Barton, Broadhembury, Honiton, Devon, EX14 3LJ. Email: sales@jetsports.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if sending this form on paper):
Date: