Shipping Information

STANDARD DELIVERY INFORMATION

MAINLAND UK 

DELIVERY TO SCOTLAND

DELIVERY TO NORTHERN IRELAND, REPUBLIC OF IRELAND, ISLE OF MAN, ISLE OF WIGHT, SCILLY AND THE CHANNEL ISLANDS

INTERNATIONAL ORDERS

CANCELLATION AND RETURNS POLICY

1.1 If you wish to cancel your order: (a) you can notify us by email to sales@jetsports.co.uk before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1.2 below.

1.2 You can return goods you have ordered from us for any reason within 14 days of receipt, for a refund or exchange. Please note a restocking fee may apply, depending on the condition of the goods and whether any parts are missing or damaged upon return. If exchanging for a different item, any price difference between the two items must be paid by you. The cost of returning goods to us is always the customer's responsibility. It is recommended that any returns are sent using a tracked, signed-for courier; we cannot be held responsible for returned goods not received or lost in transit, and a refund cannot be issued where the returned goods are not received by us.

1.3 If you'd like help arranging collection of your return, please get in touch and we may be able to assist — this isn't a standard part of our returns service, and any cost would be borne by you. For trampolines, given their size, we may be able to arrange collection — please contact us to confirm.

1.4 Once your returned item has been received and inspected, we will issue a refund of the amount paid (minus any applicable restocking fee) or an exchange credit as required. Refunds are processed to your original payment method within 7–10 business days. Delivery charges are non-refundable, except in the circumstances described in clause 1.7.

1.5 The right to return goods referred to in clause 1.2 will not apply in the following circumstances: (a) where the product has been used or damaged; (b) in the case of software, audio or visual products, where the packaging has been unsealed; (c) where the goods are special order, custom made, bespoke or made-to-order.

1.6 Orders containing custom, bespoke and made-to-order items, if cancelled, will not be eligible for a refund on the basis that these are custom-made to your requirements and are therefore not resellable.

1.7 If an item you receive is faulty, we will first look to resolve the issue by repairing the item or sending replacement parts. If this is not possible, we will arrange a full replacement. If you would prefer a refund instead of a replacement, we will refund the full amount paid, including the original delivery charge.

The provisions of clause 1.5 do not affect your statutory rights.

• We want you to be entirely satisfied with every purchase made from Super Tramp and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it:
• Please contact us within 14 days of receipt;
• Contact us via email at sales@jetsports.co.uk, or in writing to the address below;
• Return it to us with the product's original packaging and labels;
• All goods must be in a new and unused condition, together with a copy of your original receipt;
• We recommend that all items returned to us are sent using a tracked, insured courier. If you'd like help arranging collection instead, please get in touch and we may be able to assist — the cost of which will be borne by you;
• If you feel the goods are faulty, please contact us immediately – see clause 1.7 above for how we resolve faulty items.

NON-RETURNABLE ITEMS

• Items that have been used, damaged, or altered after delivery are not eligible for return.
• Custom-made or specially ordered trampolines are non-refundable unless they are faulty.
• Trampoline accessories that have been installed or used cannot be returned.

EXCHANGE POLICY

• Exchanges are allowed for products of equal or greater value (price difference to be paid).
• The exchanged product must meet the same return conditions as above.