Unfortunately, we are unable to accept American Express. However, we can accept payment from all other major credit/debit cards, as well as PayPal and in some cases, a BACS payment.

Spare parts & accessories: Orders placed before 12pm, Monday to Friday, are usually despatched the same day, with typical delivery in 1–3 working days. Orders placed after 12pm, or at the weekend, are despatched the next working day.

Trampolines in stock: Despatched the next working day via third-party courier, with typical delivery in 3–5 working days. Made-to-order models such as the Kangaroo, Super Kangaroo and Boomer typically take 8–12 weeks – the lead time is shown on each product page.

Please note: these timescales don't apply on Bank Holidays or to deliveries outside the UK mainland.

Deliveries are carried out on our behalf by a third-party carrier. While we make every effort to ensure deliveries arrive when expected, we can't guarantee this or offer compensation for delays, but we'll always work quickly to resolve any problems. Your statutory rights are not affected.

If you would like your order delivered on a specified day, this is something we can arrange with you. We recommend that you call our office to place your order and organise this with one of our advisors over the phone. If you are ordering with a specific occasion in mind (e.g. birthday, Christmas), please place your order with plenty of time to spare.

Please note: deliveries are made on our behalf by a third-party carrier and, whilst we make every effort to ensure that deliveries are made on a specified day, we cannot guarantee this or offer compensation should a delivery failure occur. In these rare circumstances, we will of course make every effort to rectify the problem with the utmost urgency. Your statutory rights are not affected.

It can vary depending on the size and model of trampoline you have purchased. The minimum number of boxes would be three and the maximum is six. All our trampolines arrive flat-packed and the boxes typically measure around 1.5m long x 0.5m wide x 0.3m high. If you would like specific measurements for the trampoline you have ordered, please get in touch with our team.

If you know you won't be at home to receive your order, our couriers advise that you can leave a signed note for the driver identifying a safe place for the goods to be left. This could be in the porch or with a neighbour, for example. Please ensure the note is left in a visible place and the designated safe place is easily accessible; some goods can be very heavy and it will require the driver to lift and carry them.

If your order arrives damaged, we kindly ask that you sign for the goods as damaged. If you do not wish to sign for the goods as a result of any damage, you do have the right to refuse delivery. Either way, please contact us as soon as possible so that we can have replacement goods sent out to you as a matter of urgency.

If you only notice damage after the courier has left, please contact us as soon as possible with photos and we'll put it right.

You can cancel your order within 14 days of receiving it – just let us know by email or phone. You then have a further 14 days to send the goods back to us. If your order arrived in more than one delivery, the 14 days start from the day after the last part arrives.

Please repackage the goods securely, in their original packaging where possible. You can return items you've opened, assembled or used, but we may reduce your refund to reflect any loss in value if they've been handled more than you'd need to check them, as you would in a shop.

Return postage is paid by you. We recommend a tracked, signed-for service, and please keep your proof of postage. If you need the weight and dimensions of your parcel, just ask us. Please send returns to:

Jet Sports Ltd, Unit 5 Colliton Barton, Broadhembury, Devon, EX14 3LJ
01884 675 801  |  sales@jetsports.co.uk

For trampolines, we can arrange a collection, which usually costs £50–£100 depending on the weight and number of boxes. We'll confirm the cost first and, with your agreement, deduct it from your refund.

We'll refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or of you showing us you've sent them). If you paid extra for a faster delivery service, only the standard delivery cost is refunded. We don't charge restocking fees. If you'd rather swap for something else, we can credit the amount you've paid and you can pay any difference by card over the phone.

It helps us if you include a note with your return, or give us a call, to let us know why you no longer need the goods.

Bespoke items made to your own specification can't be returned for a change of mind unless they're faulty. Standard made-to-order models in standard colours can be returned as above. Full details are on our Shipping & Returns page.

Items ordered in error are treated like any other change-of-mind return. Let us know within 14 days of receiving your order, and send the goods back within a further 14 days. Return postage is paid by you, but we'll refund the price you paid and the standard delivery charge once the goods are back with us, with no restocking fee. If you'd rather swap for the correct item, we can exchange it and you pay any difference. See ‘How can I return my order?’ above for full details.

If an item you receive is faulty, please contact us as soon as possible. Within 30 days of delivery, you're entitled to a full refund, including the original delivery charge, if you'd prefer that to a repair or replacement. After 30 days, we'll first look to repair the item or send replacement parts, and if that isn't possible, arrange a replacement or refund. We'll cover reasonable return or collection costs for faulty goods. Your statutory rights are not affected.

We recommend that at least two people are present when assembling a trampoline. The framework can be quite challenging to slot together alone, so it is wise to have an additional pair of hands present where possible.

The length of time needed to assemble your trampoline will depend on the model you have bought and how much assistance you have. We strongly recommend that a minimum of two people assemble a trampoline, as you will be required to support the framework whilst slotting it together. Detailed instructions are supplied with every trampoline, and we'd expect assembly to take between one and two hours.

Your trampoline must be positioned on level ground and preferably on a grass surface. From a health and safety perspective, this is very important, as a slope can disrupt the balance of the bouncer whilst also putting unnecessary strain on the joints of the frame. Over time, this could become dangerous and lead to structural issues. If your garden is on a slope, we recommend taking precautions to ensure the trampoline can be positioned on a level surface – it may be worth seeking advice from a gardener or builder.

We strongly recommend that all trampolines are positioned on a lawn/grass surface. However, we understand that this is not always possible. If positioning your trampoline on a patio, concrete or tarmac surface, we strongly suggest investing in rubber matting (or similar) to place underneath each trampoline leg base. This prevents friction between the steel frame and the floor when the trampoline is in use. Friction between the frame and a harsh surface can cause deterioration of the frame; trampolines positioned on such surfaces without protection will not be covered by a guarantee.

We strongly recommend that all trampolines without a safety enclosure have a minimum of two metres of unobstructed space surrounding them. If your trampoline does have a safety enclosure, we still suggest keeping the recommended clearance, though this is at your discretion.

Although not essential, we highly recommend the use of one of these, particularly if you live in a hilly/mountainous area, near the coast, or in an exposed area with high winds. A tie-down ground anchor kit helps secure the trampoline to the ground, keeping it stable during bad weather and giving the owner peace of mind. We have heard of cases of trampolines taking off during periods of torrential rain and high winds, and a tie-down kit can significantly reduce these risks.

We recommend that only a single bouncer uses the trampoline at any given time. We can't monitor this, so it is down to the user's discretion, but please bear our recommendations in mind, as they are in place for health and safety reasons. For more information, please see RoSPA's trampoline safety advice (Royal Society for the Prevention of Accidents).

It is vital that you do not exceed the maximum user-weight at any point whilst the trampoline is in use. This limit is in place for health and safety reasons. If exceeded, unnecessary stress can be placed on the frame and frame parts, which can weaken the trampoline and could result in structural failure and injury. Exceeding the user-weight can also stretch the springs, meaning the trampoline would lose performance. Damage caused this way is not covered by the warranty.

Absolutely. We recommend that all users – both adults and children – are supervised at all times, no matter their age or ability. Unfortunately, accidents can occur, and it is important that someone is on hand to help if something happens.

If your trampoline has a safety net enclosure, this is highly unlikely. All Super Tramp safety net enclosures are designed to attach to the trampoline on the inside of the springs and frame. This design eliminates contact with the springs and frame, keeping users safely within the jumping zone. The springs and framework of all Super Tramp trampolines are also protected by thick, PVC-covered foam which cushions them and prevents access to these elements – significantly reducing the possibility of injury from a wayward bounce.

Before allowing older children and adults onto your trampoline, it is vital that you check its maximum user-weight. Exceeding the weight can put the framework under increased strain, which can weaken it and become dangerous over time. If your trampoline has a high maximum user-weight, there is absolutely no reason why teenagers and adults can't join in too! Please ensure you stick to one bouncer at a time, though – injuries can be caused by collisions whilst bouncing.

Ladders are only included with a trampoline where the product description says so. If yours doesn't have one, you can buy one from our trampoline ladders range. If you're not sure which one you need, please contact us and we'll be happy to advise.

No, it is not essential. However, many trampolines in the Super Tramp range already come with a safety enclosure included, as these models are specifically designed with the enclosure forming an integral support mechanism for the framework.

Safety enclosures are a great feature if the trampoline is being used by young children and/or inexperienced bouncers, and give parents peace of mind. The Super Tramp range also features several trampolines without a safety enclosure, suited to more experienced bouncers who don't require netting, or those looking to sink their trampoline into the ground. Many earlier Super Tramp models don't feature an enclosure, but these can now be bought separately – see our safety enclosures range or contact us for more information.

Please note that, in most cases, rectangular trampolines are not compatible with a safety enclosure unless specifically designed to feature one. Traditional rectangular trampolines use two U-shaped leg bases positioned at an incline at each end of the frame – a design that allows for the best performance, but makes it impossible to fit a safety enclosure as an add-on. We believe a safety enclosure on a rectangular performance trampoline can actually be more dangerous, due to the powerful bounce the user can generate: the upright poles and netting could become hazardous if the user loses control in the air at height. If you have any safety concerns about your rectangular trampoline, please contact us to learn more about sinking it into the ground instead.

Take your measurements from outer-frame to outer-frame. Please ensure you do not measure just the jump mat/bed.

To find your spring size, first remove a spring from the bed and frame – it's important to do this so the measurement is taken when the spring is not under tension. Measure end to end, including the hooks.

To find out which replacement bed you need, measure your trampoline frame and count the total number of springs. This, along with the spring configuration, will allow us to identify the correct replacement parts. See our Identify My Trampoline guide for a full breakdown by model.

We'll need three measurements from you:

• The overall diameter of your trampoline frame (measured outer-frame to outer-frame, including frame pads and springs)

• The length of one trampoline spring (removed from the trampoline first so it's not under tension, measured end to end including the hooks)

• The total number of springs around the frame

You can check this against our Identify My Trampoline guide, or contact us with this information and a few photos and we'll help identify your model.

Yes. We offer an extensive range of spare parts and accessories for all our trampolines, including weather covers, tie-down kits, grip socks, replacement beds, replacement frame pads, replacement springs, and much more. For full details, see our spare parts and accessories sections.

There are three key pieces of information we'll need to identify your model:

• The overall diameter of your trampoline frame (measured outer-frame to outer-frame, including frame pads and springs)

• The length of one trampoline spring (removed from the trampoline first so it's not under tension, measured end to end including the hooks)

• The total number of springs around the frame

This will allow us to identify your trampoline and assist with your enquiry – please get in touch. We may also ask for images of your trampoline, so please have some ready if you can.

In most cases, no. Nearly all Super Tramp trampolines have been modified or enhanced at some point over the years, and some models have been discontinued, so we cannot guarantee compatibility of spare frame parts. Taking your trampoline apart can also affect the structural integrity of the frame. Where the framework has become damaged, we'd recommend replacing the trampoline in its entirety for safety reasons. Please contact us for further information.

If you have a round trampoline, finding a compatible enclosure should be no problem. Rectangular trampolines are generally not compatible with enclosures due to their traditional frame design; at present, only the XR300 and XR360 are suitable for an enclosure. You can find these in our rectangular trampolines range.

No – our trampolines are designed specifically for outdoor use. However, we do recommend putting soft parts (frame pads, pole foam covers, bungees, toggle loops, enclosure net) into storage over winter where possible, to help prolong their life against ice, snow and torrential rain. All other framework can be left outdoors all year round: the frame is hot-dip galvanised and resistant to rust, and the hard-wearing bed is designed to withstand all types of weather.

During winter, when the trampoline is used least, we suggest storing the soft parts to help prolong their life. This isn't essential, as trampolines are designed to live outdoors all year round, but it can help prevent damage from ice, snow and torrential rain.

A weather cover is also a great addition, helping protect your trampoline from leaves, rain, salt and harmful UV rays – which can cause discolouration over time.

Weather covers help prolong the life of your trampoline by protecting it from harsh weather and environmental debris such as leaves, rain and salt (for coastal locations), as well as the harmful effects of UV radiation, which can cause discolouration of the frame pads over time. See our weather covers section for more details.

Yes, all Super Tramp trampolines come with a warranty. Our warranties vary between 5 and 10 years on domestic trampolines, so you can rest assured that help is at hand in the unlikely event of a fault. Please see our warranty levels page for more information. This is in addition to your statutory rights.

Your Super Tramp trampoline should provide you and your family with plenty of enjoyment for years to come. Lifespan depends on several factors, including environment and frequency/nature of use, so it's not possible to put a firm date on it. A few recommendations to help prolong the life of your trampoline:

• Purchase a weather cover

• During the harsh winter months, remove all soft parts (frame pads, enclosure net, enclosure pole foam covers, bungee loops) and store them indoors

• Conduct frequent checks to ensure the trampoline remains in full working order, and rectify any damage immediately

• If you live in a particularly windy area (coastal, mountainous or open space), purchase a tie-down kit

• Always adhere to the maximum user-weight limit – these restrictions are in place for health and safety reasons

Your warranty covers the trampoline frame, bed and springs for a number of years, ranging between 5 and 10 depending on the warranty level your trampoline was supplied with. It covers these parts for structural failures resulting from rust or rot. In these rare circumstances, Jet Sports will do their utmost to resolve any issues as soon as possible.

All soft parts are covered by a minimum 12-month warranty. ‘Soft parts’ refers to any material-based items, such as frame pads or an enclosure net.

Common exclusions include:

• Frame buckling and surface rust

• Rips, cuts, burn holes and pulled threads on the jumping bed (mat)

• Set, extended or over-stretched springs; surface rust; broken springs (other than those caused by rust failure)

• Toggle loops or ties

• Discolouration to frame pads

• Any damage caused by storms, high winds or bad weather

• Bed or spring failure due to incorrect spring or triangle alignment

Always check the specific terms for your model. None of this affects your statutory rights if goods are faulty.

Please note the following for any trampolines used in a commercial environment:

• Jet Sports Limited accepts no responsibility for the manner in which a trampoline is constructed, operated or used in any commercial environment.

• It is the responsibility of the owner operating the trampoline(s) to conduct their own risk assessments, operate the trampolines as safely as possible, and address any risks identified.

• Jet Sports Limited advises using a safety enclosure on all commercial trampolines wherever possible.

• Using your trampoline on concrete ground without rubber feet or mats will invalidate any warranty.

• An enclosure net exists as a last resort for a single bouncer's safety – it must not be jumped into or otherwise misused, as doing so invalidates the net's warranty.

• Jet Sports reserves the right to revoke any warranty where there is evidence of misuse.

At Super Tramp, we believe buying a trampoline is more of an investment than a one-off purchase. If you choose wisely, your trampoline should provide plenty of enjoyment for years to come. Key points to consider before purchasing:

• How much space do you have in your garden? We have trampolines in a variety of shapes and sizes, so there's likely something suitable for almost any garden, including round trampolines and a selection of rectangular trampolines, both with and without enclosures. Get in touch if you'd like recommendations based on your space.

• Who will be using it – now, and in years to come? Some Super Tramp customers have had their trampolines for nearly 20 years! Children grow up quickly, so it's worth choosing a trampoline that will still suit your family in five to ten years' time.

• Check the maximum user-weight. Some trampoline frames are thicker than others, affecting the weight limit. Consider who will be using it – just younger children, or older children and adults too – to help choose the right model.

• Consider the user's requirements. Trampolining can be a recreational activity or a competitive sport, so it's worth choosing a trampoline suited to how it will actually be used. Get in touch if you have specific requirements.

• Any specialist requirements? This includes health-related or injury-related needs, such as use for Rebound Therapy. We have trampolines suitable for specialist requirements – contact us for more information.

Yes, we can ship to almost anywhere in the world. Please note that deliveries outside the UK mainland are chargeable and quoted for based on the weight and size of the goods, as well as the destination. If you're looking to purchase a Super Tramp trampoline abroad, or need spare parts overseas, please get in touch by email or telephone and we'll be happy to help.

To get a delivery quote, you'll first need to know exactly what you want to order and where it's going. Get in touch with our office and a member of the team will retrieve a shipping quote for you within 48 hours.

Contact us by phone or email to place an overseas order. Please provide a full delivery address so we can provide a shipping quote (this can take up to 48 hours). Once we've confirmed stock and retrieved the quote, our sales team will send you a proforma invoice to check you're happy with the details. Payment for overseas orders can be made using PayPal or BACS, unless you have a bank card registered to the UK mainland (excluding Ireland) – bank cards registered outside the UK mainland cannot be accepted as a matter of company policy. Once payment is received, your goods will be despatched, and a tracking number provided where possible.

This depends on where in the world the goods are being sent. All deliveries are made on our behalf by a third-party carrier, and whilst we make every effort to ensure deliveries are made as quickly as possible, we cannot guarantee a specific day or offer compensation should a delivery failure occur. In these rare circumstances, we will of course make every effort to rectify the problem with the utmost urgency.