Terms & Conditions

Last updated: 24 September 2026

Using this Website indicates that you accept these terms, whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this Website.

1. Introduction

1.1You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2We may revise these terms and conditions at any time by updating this page. You should check this Website from time to time to review the current terms and conditions because they are binding on you. The terms in force when you place an order are the ones that apply to that order. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions, you should not continue to use this Website.

1.3In these terms, a “consumer” is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. Some provisions apply only to consumers and some only to business customers. Where that's the case, we say so.

2. Ordering from us

2.1You are deemed to place an order with us by ordering via telephone, email or using our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made and you will be charged unless we have notified you that we do not accept your order or you have cancelled your order.

2.4If we cannot accept your order, we will let you know and refund any payment you have made in full.

2.5You must be 18 or over to place an order.

2.6Product images are for illustration only, and colours may vary slightly from how they appear on screen. Accessories shown in photographs (such as ladders or weather covers) are only included where the product description says so.

3. Pricing and payment

3.1Our prices are shown in pounds sterling and include VAT.

3.2Where we charge separately for delivery and other relevant charges, the rates are set out on our Shipping & Returns page and at checkout.

3.3Our prices are reviewed periodically. The price that applies to your order is the price shown when you placed it.

3.4If we discover that the price of a product you have ordered was shown incorrectly, we will contact you before accepting your order to ask whether you wish to go ahead at the correct price or cancel. If you cancel, we will refund anything you have paid in full.

3.5We accept major credit and debit cards (except American Express), PayPal and bank transfer. International orders can be paid by bank transfer or PayPal. Visa and Mastercard are accepted only when registered to a UK mainland billing address.

4. Delivery

4.1Delivery areas, charges and estimated timescales are set out on our Shipping & Returns page. Delivery times are estimates.

4.2Some trampolines, including the Kangaroo, Super Kangaroo and Boomer, are built to order. The expected lead time (typically 8–12 weeks) is shown on the product page, and we will confirm your delivery date once your trampoline is ready. Bespoke orders are delivered on the timescale agreed with you.

4.3Unless we have agreed a different timescale with you, we will deliver your order within 30 days of accepting it. If delivery is delayed by events outside our control, we will let you know as soon as possible and do what we can to minimise the delay. If the delay is significant, you may contact us to cancel your order and receive a full refund for any goods you have not received.

4.4Many deliveries require a signature. Please check your order before signing the courier's delivery note and mark it as “damaged” if there is visible damage. If you find damage after the courier has left, contact us as soon as possible with photographs.

4.5Responsibility for the goods passes to you when they are delivered to you or to a location you have nominated. Ownership of the goods passes to you once we have received payment in full.

5. Cancellation and returns

5.1If you are a consumer, you may cancel your order within 14 days, starting the day after you receive the goods. Where your order arrives in separate deliveries, the 14 days start the day after you receive the last delivery. If you wish to cancel before your order has been despatched, simply contact us and we will refund you in full.

5.2To cancel, tell us clearly by email (sales@jetsports.co.uk), by telephone (01884 675 801), or by using the cancellation form on our Shipping & Returns page.

5.3You must return the goods without undue delay, and in any event within 14 days of telling us you wish to cancel. Unless the goods are faulty, you are responsible for the direct cost of returning them. For large items such as trampolines we can arrange collection. We will confirm the cost (usually £50–£100, depending on weight and number of boxes) before collection and, with your agreement, deduct it from your refund. If you return goods yourself, we recommend a tracked and signed-for service and that you keep proof of postage.

5.4We will refund the price paid for the goods and the cost of standard delivery within 14 days of receiving the goods back, or of you providing evidence that you have sent them back, if earlier. If you chose a delivery service more expensive than our standard delivery, we will not refund the extra cost. Refunds are made to your original payment method. We do not charge restocking fees.

5.5We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Please return goods in their original packaging where possible.

5.6The right to cancel does not apply to goods made to your specifications or clearly personalised, including bespoke trampolines, beds, pads and parts. Standard models built to order, such as the Kangaroo, Super Kangaroo and Boomer in standard colours, are not excluded.

5.7Exchanges are available for products of equal or higher value. Any price difference must be paid before the replacement is despatched.

5.8The cancellation rights in this clause 5 apply to consumers only. Returns from business customers are covered by clause 7.

6. Faulty goods and warranty

6.1As a consumer, you have legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms and conditions affects those rights.

6.2If goods are faulty or arrive damaged, please contact us as soon as possible. Within 30 days of delivery you are entitled to a full refund, including delivery charges. After 30 days, we will repair or replace the goods, or supply replacement parts, in the first instance. If that is not possible or does not fix the problem, you are entitled to a refund, which may be reduced to reflect the use you have had. We will cover reasonable return or collection costs for faulty goods.

6.3In addition to your legal rights, our trampolines come with a warranty against manufacturing defects, as set out on our Warranty page and product pages.

6.4Our warranty does not cover normal wear and tear, misuse, damage caused by wind or storms, failure to follow the assembly or safety instructions, exceeding the maximum user weight, or use outside a domestic setting unless the product is sold for that purpose.

6.5Trampolines must be assembled and used in line with the instructions supplied. We recommend one user at a time, adult supervision of children at all times, and a clear space of at least 2m around the trampoline.

7. Business customers

7.1This clause 7 applies if you buy from us as a business, including trampoline parks, schools, holiday sites and other organisations.

7.2The consumer cancellation rights in clause 5 do not apply. Returns are at our discretion or as agreed when the order is placed.

7.3Bespoke and commercial orders may also be subject to the terms set out in our written quotation. If there is any conflict, the quotation takes priority.

7.4Where products are installed or used in a commercial or public setting, the owner or operator is responsible for installation, risk assessment, inspection, maintenance and supervision.

7.5To the extent permitted by law, our total liability to a business customer is limited to the price paid for the goods concerned, and we are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.

8. Licence

8.2Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from this Website other than in accordance with clause 8.1 is prohibited. If you breach any of these terms and conditions, your permission to use this Website automatically ends and you must immediately destroy any downloaded or printed extracts from this Website.

8.3Subject to clause 8.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

8.4Any rights not expressly granted in these terms are reserved.

9. Service access

9.1While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

9.2Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

10. Visitor material and conduct

10.1Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this Website (such as product reviews) will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material, and we and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use it for any commercial or non-commercial purpose.

10.3You may not misuse this Website (including, without limitation, by hacking).

10.4We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 10.2 or 10.3.

11. Links to and from other websites

11.1Links to third-party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We do not control and are not responsible for these websites or their content or availability, and we do not endorse or make any representations about them. If you decide to access any third-party website linked to this Website, you do so at your own risk.

11.3We reserve the right to revoke the permission in clause 11.2 for breach of these terms and to take any action we consider appropriate. You shall fully indemnify us for any loss or damage we may suffer as a result of your breach of clause 11.2.

12. Registration

12.1To register with www.supertramp.co.uk you must be over eighteen years of age.

12.2Each registration is for a single user only. You must not share your username and password with any other person.

12.3You are responsible for the security of your password. If you know or suspect that someone else knows your password, you should contact us immediately.

12.4We may suspend or cancel your registration at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

13. Disclaimer

13.1While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update it.

13.2The material on this Website is provided “as is”. To the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms which might otherwise apply to the content of this Website. This clause 13 relates to the Website content only and does not affect your statutory rights in relation to any products you buy from us.

14. Liability

14.1If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We supply products to consumers for domestic and private use only, and we are not liable to consumers for any loss of profit, loss of business, business interruption or loss of business opportunity.

14.2Subject to clause 14.3, we exclude all liability for any loss or damage arising from your use of, or inability to use, this Website or any websites linked to it, including loss or damage caused by viruses that may infect your computer equipment, software or data as a result of using this Website or downloading material from it.

14.3Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of your statutory rights as a consumer; or (iv) any other liability which cannot be excluded or limited under applicable law.

14.4If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

15. Governing law and jurisdiction

15.1These terms and conditions are governed by English law. If you are a consumer, you may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live. If you are a business customer, disputes are subject to the exclusive jurisdiction of the English courts.

15.2We do not warrant that items for sale on this Website are appropriate or available for use outside the United Kingdom. If you access this Website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.

16. Miscellaneous

16.1You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions without our written agreement. We may transfer our rights and obligations under these terms to another organisation.

16.2If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

16.3Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

16.4If we do not enforce any of our rights straight away, that does not mean we have waived them.